FREQUENTLY ASKED QUESTIONS
there are also FAQ articles in our help desk section

I did not receive confirmation email. Why? What should I do?
At Most occasions there is a problem with a spam filter. Please check your spam folder as it seems to solve majority of cases. Also check if you typed email correctly. If this doesn't help do contact us and we will re-send confirmation email. Just note, even if you don't receive confirmation email when making booking very close to the time of arrival - our driver will be there waiting for you (as our automated system will inform driver).

When do I pay?
When paying cash or a credit card on the spot, please pay all at once after you arrive to the Hotel. Once you have paid driver will give you transport voucher which you give to the driver on the return journey instead of money. If you opt to pay via paypal in advance our driver will be informed automatically so you don't need to do anything else. But if you really prefer not to pay all at once there's no problem, pay each trip separately!

Our group staying at different hotels, do you charge extra for more drops off points?
2 drop off hotels is included in the price. If you are going to more then 2 hotels which are very far for each other we might charge extra (usually 240 CZK). But you will be informed about exact price in confirmation email.

I'm worried about the pick-up you gave me for my airport flight arrival reservation. Why (and how) can you use my scheduled airline arrival time as my pick-up time?
Your scheduled arrival time (i.e. your airline's assigned time), is only a starting point with us. We tracks your flight in "real time" so whether your plane is on-time, early or late, we are aware of it's status ... And will meet you based on the actual gate time. We also use a formula that allows for time you may need at baggage claim.

I have special request (baby chair, push chair etc.)- What should I do?
If you require baby chair just put note when you make a booking. If you are travelling with disabled passengers or need space for pushchair as well put note when making booking.

Where we meet our driver? How do we recognize your driver?

Click here for more information and photos.

Can I pay by credit card upon arrival?

Yes, you can. You are also welcome to pay online (in advance) using your credit or debit card. When paying on the spot (after you arrive to Prague) we accept VISA, Master Card, JCB Cards, Amex and Diners Club.

Do you offer transfers for more then 4 passengers?

Of course we are able to offer transfers for groups up to 300 passengers. If you are travelling in very large group (over 49 pax) ask for special discount.

How long does it takes from Prague Airport to city centre?

Usually journey from airport to city centre takes around 25 min by car. If there's traffic it might take up to 40 min.

Do you guarantee money back, compensation or refunds?

Yes, if we are unable to deliver promised service you will get money back or compensation. If there’s no driver waiting for you, please contact us ASAP so we can solve situation.

What are your hours of operation?

We provide airport transfers 24 hours a day, 7 days a week, and 365 days a year - including holidays.

Are your prices per person or per vehicle?
Prices are quoted per vehicle.

Do I need to pay in CZK currency?

No, you can pay in GBP, USD or EUR.

Should I tip the driver?
Well if you're happy with the service it is customary to tip between 10-15%. But it's just up to you. Keep in mind that even very small tip keeps our driver happy :)

When you will pick us up on the departure day?
Generally we recommend pick up time 2 & 1/2 hours before your flight scheduled departure time for NON EU flights and 2 hours for EU flights. However, you are the one who decide the pick up time!

Can I have a receipt?
Please ask our driver. We can also email you invoice after you complete journey.

I have huge or extra large luggage?
If you are bringing extra large luggage please let us know before as we might have to send bigger car. Generally, there is no extra charge.

Do you offer other transportation besides airport routes?
We will take you anywhere you like, just e-mail us for a price quote.

I need to change a booking - what should I do?
Just follow the link provided in the confirmation email and amend your details or contact us. All free of charge.

When do I make a reservation?
You can do reservation as soon as you have your flight number. Our system allows reservation max. 9 months before your date of travel.